Privacy Policy
USE OF PERSONAL DATA
What personal data we process
olivelife.ch collects and processes personal data that you provide yourself or that arises from your use of our online shop or in the course of your other contact with us, such as:
Personal data:
- First name and surname
- Address (delivery and billing address)
- Phone number(s)
- Date of birth and age
- Gender
- Language preference(s)
- Customer account information
Order and payment information:
- Credit card and account information
- Shopping cart information (including order date, order time, type, quantity and value of ordered goods, shopping cart, abandoned cart, order history, etc.)
- Payment information (means of payment used, payment provider, invoice date, payment behavior, information on any dunning and collection procedures, etc.)
- Information about newsletters, advertising, etc. subscribed by you
- Customer account information (an overview of customer account information can be found under the "My Account" section of the online shop)
- Customer service information (contacts, complaints, returns, etc.)
- Customer service information (contacts, inquiries, interactions with helpdesk)
Usage-specific information
Furthermore, olivelife.ch collects and processes the IP address of your technical devices as well as usage data that arises from your usage behavior or your stay in our online shop. This includes the date and time of your visits, the terms you search for, and your preferences. Other personal data that is necessary for answering inquiries or processing the business relationship and that is collected will also be acquired, stored, used, transmitted, archived, and destroyed by olivelife.ch.
Contact / What we use personal data for
When you contact us via our contact addresses and channels (e.g., by e-mail, phone, or contact form), your personal data will be processed. The data you have provided to us, e.g., your company name, your name, your function, your e-mail address or phone number, and your request, will be processed. In addition, the time of receipt of the inquiry will be documented.
We process this data exclusively to implement your request (e.g., providing information about a product, assisting with contract processing such as returning products, incorporating your feedback into the improvement of our services, etc.). The legal basis for this data processing is our legitimate interest within the meaning of Art. 6 para. 1 lit. f EU-DSGVO in implementing your request or, if your request is aimed at concluding or processing a contract, the necessity for carrying out the necessary measures within the meaning of Art. 6 para. 1 lit. b EUDSGVO.
To whom we pass on personal data
Without the support of other companies, olivelife.ch would not be able to provide the service in the desired form. In order for us to use the services of these companies, a certain amount of your personal data must be passed on. Such disclosure occurs, in particular, to the extent necessary to fulfill the contract you have requested, i.e., for example, to logistics or transport companies that deliver the desired products, or to a manufacturer who is to fulfill your warranty claim. In these cases, the necessity for fulfilling the contract within the meaning of Art. 6 Para. 1 lit. b EU-DSGVO is the legal basis.
Data is also passed on to selected service providers and only to the extent necessary for the provision of the service. Various third-party service providers are also explicitly mentioned in this privacy policy, for example, in the sections on marketing. These include, for example, IT service providers (such as providers of software solutions), advertising agencies, and consulting firms. For this data transfer, our legitimate interest within the meaning of Art. 6 para. 1 lit. f EU-DSGVO in obtaining third-party services forms the legal basis.
Furthermore, your data may be passed on, in particular to authorities, legal advisors or collection agencies, if olivelife.ch is legally obliged to do so or if this is necessary to safeguard our rights, in particular to enforce claims arising from the relationship with you. Data may also be passed on if another company intends to acquire olivelife.ch or parts thereof and such a transfer is necessary for carrying out a due diligence audit or for completing the transaction. For this data transfer, our legitimate interest within the meaning of Art. 6 para. 1 lit. f EU-DSGVO in safeguarding our rights and fulfilling our obligations or selling our company forms the legal basis.
Transfer of personal data abroad
olivelife.ch is also entitled to transfer your personal data to third parties abroad, if this is necessary for carrying out the data processing operations mentioned in this privacy policy. The legal provisions for the disclosure of personal data to third parties will, of course, be complied with. If the country concerned does not have an adequate level of data protection, olivelife.ch ensures through contractual arrangements that your data is adequately protected by these companies.
Retention periods
olivelife.ch stores personal data only as long as it is necessary to carry out the processing described in this privacy policy within the framework of our legitimate interest. For contract data, storage is prescribed by legal retention obligations. Regulations that oblige us to store data arise from accounting provisions and tax law regulations. According to these regulations, business communication, concluded contracts and booking receipts must be kept for up to ten years. Insofar as olivelife.ch no longer needs this data to provide services to you, the data will be blocked. This means that the data may then only be used if this is necessary to fulfill retention obligations or to defend and enforce our legal interests. The data will be deleted as soon as there is no longer any retention obligation or legitimate interest in retaining it.
Google Analytics
olivelife.ch and its web domain use the web analysis service Google Analytics by Google Ireland Limited (Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland) or Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA) (“Google”).
The data described about the use of the website can be transmitted to the servers of Google LLC. in the USA for the processing purposes explained (see section 13.1). The IP address is truncated before transmission within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area by activating IP anonymization ("anonymizeIP") on this website. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there.
Users can prevent Google from collecting the data generated by the cookie and relating to their use of the website (including their IP address), as well as Google's processing of this data, by downloading and installing the browser plug-in available at the following link:
http://tools.google.com/dlpage/gaoptout?hl=de. Further information on data protection at Google can be found here.
Cookies
Cookies are information files that your web browser stores on the hard drive or RAM of your computer when you visit olivelife.ch. Cookies are assigned identification numbers that identify your browser and allow the information contained in the cookie to be read.
Cookies help, among other things, to make your visit to olivelife.ch simpler, more pleasant, and more meaningful. We use cookies for various purposes that are necessary for your desired use of the website, i.e., "technically necessary". For example, we use cookies to identify you as a registered user after a login without you having to log in again when navigating to different subpages. The provision of the shopping cart and order function is also based on the use of cookies. Furthermore, cookies also perform other technical functions necessary for the operation of the website, such as load balancing, i.e., the distribution of the page's performance load across various web servers to relieve the servers. Cookies are also used for security purposes, for example, to prevent unauthorized posting of content. Finally, we also use cookies in the design and programming of our website, for example, to enable the uploading of scripts or codes.
The legal basis for these data processing operations is our legitimate interest within the meaning of Art. 6 para. 1 lit. f EU-DSGVO in providing a user-friendly and modern website.
Most internet browsers automatically accept cookies. However, when you access our website, we ask for your consent to the non-technically necessary cookies we use, especially when using third-party cookies for marketing purposes. You can make your desired settings using the corresponding buttons in the cookie banner. Details on the services and data processing associated with individual cookies can be found within the cookie banner and in the following sections of this privacy policy. In the context of retargeting and banner advertising, we use services from third parties that place cookies on our site. These are the following providers: Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA; https://www.facebook.com/about/privacy/
You may also be able to configure your browser so that no cookies are stored on your computer or that a notification always appears when you receive a new cookie. On the following pages you will find explanations on how to configure cookie processing for selected browsers.
Disabling cookies may prevent you from using all features of our website.
Social Media
We have integrated links to our profiles on the social networks of the following providers on our website:
· Meta Platforms Inc., 1601 S California Ave, Palo Alto, CA 94304, USA,
· Instagram Inc. 1601 Willow Road, Menlo Park, CA 94025, USA.
If you click on the social network icons, you will be automatically redirected to the Kanela profiles in the respective network. This establishes a direct connection between your browser and the server of the respective social network. The network thereby receives the information that you have visited our website with your IP address and clicked on the link.
If you click on a link to a network while logged into your user account with that network, the content of our website can be linked to your profile, so that the network can directly assign your visit to our website to your account. If you want to prevent this, you should log out before clicking the corresponding links. A connection between your access to our website and your user account will in any case occur if you log into the respective network after clicking the link. The respective provider is responsible for data protection regarding the associated data processing. Please therefore observe the information on the network's website.
The legal basis for any data processing attributed to us is our legitimate interest within the meaning of Art. 6 para. 1 lit. f EU-DSGVO in the use and promotion of our social media profiles.
Social Media Plugins
On our website you can use social plugins from the providers listed below:
· Meta Platforms Inc., 1601 S California Ave, Palo Alto, CA 94304, USA, Privacy Policy.
The domain olivelife.ch uses social plugins to make it easier for you to share content from our website. The social plugins help us to increase the visibility of our content in social networks and thus contribute to better marketing.
The plugins are deactivated by default on our websites and therefore do not send any data to the social networks when you simply visit a website on the olivelife.ch domain. To increase data protection, we have integrated the plugins in such a way that a connection to the servers of the networks is not established automatically. Only when you activate the plugins and thus give your consent to the data transfer and further processing by the providers of the social networks will your browser establish a direct connection to the servers of the respective social network.
The content of the plugin is transmitted by the social network directly to your browser and integrated by it into the website. This gives the respective provider the information that your browser has accessed the corresponding page of our website, even if you do not have an account with this social network or are not currently logged in to it. This information (including your IP address) is transmitted by your browser directly to a server of the provider (usually in the USA) and stored there. We have no influence on the extent of the data that the provider collects with the plugin, whereby from a data protection perspective, we can be considered jointly responsible with the providers to a certain extent.
If you are logged into the social network, it can directly associate your visit to our website olivelife.ch with your user account. If you interact with the plugins, the corresponding information will also be directly transmitted to a server of the provider and stored there. The information (e.g., that you like an olivelife.ch product) may also be published on the social network and, under certain circumstances, displayed to other users of the social network. The provider of the social network may use this information for the purpose of displaying advertising and tailoring the respective offer to your needs. This could involve creating usage, interest, and relationship profiles, e.g., to evaluate your use of our website in relation to the advertisements displayed to you on the social network, to inform other users about your activities on our website, and to provide other services associated with the use of the social network. For the purpose and scope of data collection and the further processing and use of the data by the social network providers, as well as your related rights and setting options for protecting your privacy, please refer directly to the data protection notices of the respective provider.
If you do not want the social network provider to associate the data collected via our website with your user account, you must log out of the social network before activating the plugins. For the described data processing, your consent in the sense of Art. 6 para. 1 lit. a EU-DSGVO forms the legal basis. You can revoke your consent at any time by declaring your revocation to the plugin provider in accordance with the information in their data protection notices.
Data Protection and Data Security
olivelife.ch uses appropriate technical and organizational security measures to protect your personal data stored with us against loss and unlawful processing, in particular unauthorized access by third parties. Our employees and the service providers we commission are obliged by us to maintain confidentiality and to observe data protection. Furthermore, these persons are only granted access to personal data to the extent necessary to fulfill their tasks.
The security measures of olivelife.ch are continuously adapted in accordance with technological developments. However, the transmission of information via the Internet and electronic communication always entails certain security risks, and we cannot assume absolute guarantees for the security of information transmitted in this way.
Logfile data (log files)
When you visit our website, the servers of olivelife.ch temporarily store every access in a log file (so-called logfile). The following data is collected without your intervention and stored by us until its automatic deletion:
· the IP address of the requesting computer,
· the date and time of access,
· the name and URL of the retrieved file,
· the website from which access was made, if applicable with the search term used,
· your computer's operating system and the browser you use (incl. type, version, and language settings),
· device type in the case of access by mobile phones,
· the city or region from which access was made,
· the name of your internet access provider.
The collection and processing of this data serve the purpose of enabling the use of our website (establishing a connection), ensuring system security and stability permanently, as well as for error and performance analysis, and allows us to optimize our website.
In the event of an attack on the website's network infrastructure or suspicion of other unauthorized or abusive website use, the IP address and other data will be evaluated for clarification and defense and, if necessary, used in criminal proceedings for identification and for civil and criminal proceedings against the users concerned.
Our legitimate interest in data processing within the meaning of Art. 6 para. 1 lit. f EU-DSGVO lies in the purposes described above.
Finally, when you visit our website, we use cookies as well as applications and tools based on the use of cookies. In this context, the data described here may also be processed. Further details can be found in the following section.
Owner of the data collection
The owner of the data collection is olivelife.ch.
Your rights
Provided that the legal requirements are met, you, as a data subject, have the following rights:
Right to information: You have the right to request free access to your personal data stored with us at any time if we process it. This gives you the opportunity to check which personal data we process about you and that we use it in accordance with applicable data protection regulations.
Right to rectification: You have the right to have inaccurate or incomplete personal data corrected and to be informed about the correction. In this case, we will inform the recipients of the affected data about the adjustments made, unless this is impossible or involves disproportionate effort.
Right to erasure: You have the right to have your personal data erased under certain circumstances. In individual cases, particularly in the presence of legal retention obligations, the right to erasure may be excluded. In such a case, under given circumstances, the data may be blocked instead of being erased.
Right to restriction of processing: You have the right to request that the processing of your personal data be restricted.
Right to data portability: You have the right to receive from us the personal data that you have provided to us free of charge in a readable format.
Right to object: You can object to data processing at any time, especially for data processing in connection with direct marketing (e.g., advertising emails).
Right to withdraw consent: You generally have the right to withdraw given consent at any time. However, processing activities based on your consent in the past will not become unlawful due to your withdrawal.
To exercise these rights, please send us an email to the following address:
info@olivelife.ch
Right to lodge a complaint: You have the right to lodge a complaint with a competent supervisory authority, e.g., against the way your personal data is processed.
External Links
External links may be content on our websites. olivelife.ch is not responsible for the content and privacy policies of the sites you access via these links. Please inform yourself on the external websites about how they handle data protection.