Privacy Policy

USE OF PERSONAL DATA

Which personal data we process

olivelife.ch collects and processes personal data that you provide yourself or that arise through the use of our online shop or in the context of your other contact with us, such as:

Personal Data:

• First and last name
• Address (delivery and billing address)
• Telephone number(s)
• Date of birth and age
• Gender
• Language preference(s)
• Customer account information

Order and payment information:

• Credit card and account information
• Shopping cart information (including order date, order time, type, quantity and value of ordered goods, shopping cart, abandoned shopping cart, order history, etc.)
• Payment information (payment method used, payment location, invoice date, payment history, information on any dunning and collection procedures, etc.)
• Information about newsletters, advertising, etc. that you have subscribed to.
• Customer account information (an overview of customer account information can be found under the "My Account" section of the online shop)
• Customer service information (contacts, complaints, returns, etc.)
• Customer service information (contacts, inquiries, helpdesk interactions)

Usage-specific information

Furthermore, olivelife.ch collects and processes the IP address of your technical devices, as well as usage data generated through your usage behavior or your visit to our online shop. This includes the date and time of your visits, the terms you search for, and your preferences. Other personal data that is necessary and collected to answer inquiries or process the business relationship is also acquired, stored, used, transmitted, archived, and destroyed by olivelife.ch.

Contacting us / What we use personal data for

If you contact us via our contact addresses and channels (e.g., by email, telephone, or contact form), your personal data will be processed. The data you have provided us with, such as your company name, your name, your position, your email address or telephone number, and your request, will be processed. Furthermore, the time of receipt of your inquiry will be documented.

We process this data exclusively to implement your request (e.g., providing information about a product, supporting contract processing such as returning products, incorporating your feedback into improving our services, etc.). The legal basis for this data processing is our legitimate interest within the meaning of Art. 6 (1) (f) GDPR in implementing your request or, if your request is directed towards the conclusion or execution of a contract, the necessity for implementing the necessary measures within the meaning of Art. 6 (1) (b) GDPR.

Who we share personal data with

Without the support of other companies, olivelife.ch would not be able to provide the service in the desired form. In order for us to use the services of these companies, it is necessary to share your personal data to a certain extent. Such sharing occurs in particular if it is necessary to fulfill the contract you have requested, for example, to the logistics or transport companies that deliver the desired products, or to a manufacturer who is to fulfill your warranty claim. The legal basis for this sharing is the necessity to fulfill the contract within the meaning of Art. 6 (1) (b) of the EU GDPR.

Furthermore, data is shared with selected service providers only to the extent necessary to provide the service. Various third-party service providers are also explicitly mentioned in this privacy policy, for example, in the sections on marketing. These include, for example, IT service providers (such as software solution providers), advertising agencies, and consulting firms. The legal basis for this data sharing is our legitimate interest in obtaining third-party services within the meaning of Art. 6 (1) (f) of the EU GDPR.

Furthermore, your data may be shared, particularly with authorities, legal advisors, or debt collection agencies, if olivelife.ch is legally obligated to do so or if this is necessary to protect our rights, particularly to enforce claims arising from our relationship with you. Data may also be shared if another company intends to acquire olivelife.ch or parts of it, and such sharing is necessary to conduct a due diligence review or to complete the transaction. The legal basis for this data sharing is our legitimate interest within the meaning of Art. 6 (1) (f) EU GDPR in protecting our rights and complying with our obligations or selling our company.

Transfer of personal data abroad

olivelife.ch is entitled to transfer your personal data to third parties abroad, provided this is necessary to carry out the data processing described in this privacy policy. In doing so, the legal regulations regarding the disclosure of personal data to third parties will, of course, be complied with. If the country in question does not have an adequate level of data protection, olivelife.ch ensures through contractual arrangements that your data is adequately protected by these companies.

Retention periods

olivelife.ch stores personal data only for as long as necessary to carry out the processing explained in this privacy policy within the scope of our legitimate interest. In the case of contractual data, storage is required by statutory retention periods. Requirements that oblige us to retain data arise from accounting and tax regulations. According to these regulations, business communications, concluded contracts, and accounting documents must be retained for up to ten years. If olivelife.ch no longer needs this data to provide its services to you, the data will be blocked. This means that the data may then only be used if necessary to fulfill the retention periods or to defend and enforce our legal interests. The data will be deleted as soon as there is no longer a retention period and no legitimate interest in retaining it.

Google Analytics

olivelife.ch and its web domain use the web analysis service Google Analytics from Google Ireland Limited (Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland) or Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA) ("Google").

The data described above regarding your use of the website may be transmitted to Google LLC servers in the USA for the purposes explained (see section 13.1). By activating IP anonymization ("anonymizeIP") on this website, your IP address will be shortened before transmission within member states of the European Union or other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there.

Users can prevent Google from collecting the data generated by the cookie and relating to their use of the website (including their IP address) and from processing this data by downloading and installing the browser plug-in available at the following link:

http://tools.google.com/dlpage/gaoptout?hl=de . Further information on Google's privacy policy can be found here .

Cookies

Cookies are information files that your web browser stores on your computer's hard drive or memory when you visit olivelife.ch. Cookies are assigned identification numbers that identify your browser and allow the information contained in the cookie to be read.

Cookies help, among other things, to make your visit to olivelife.ch easier, more pleasant and more meaningful. We use cookies for various purposes that are necessary for you to use the website as desired, i.e. are "technically necessary". For example, we use cookies to be able to identify you as a registered user after you have logged in, without you having to log in again when navigating the various sub-pages. The provision of the shopping cart and ordering functions is also based on the use of cookies. Furthermore, cookies also perform other technical functions required for the operation of the website, such as so-called load balancing, i.e. distributing the page's performance load across different web servers in order to relieve the load on the servers. Cookies are also used for security purposes, for example to prevent the unauthorized posting of content. Finally, we also use cookies as part of the design and programming of our website, e.g. to enable the uploading of scripts or codes.

The legal basis for this data processing is our legitimate interest within the meaning of Art. 6 (1) (f) EU GDPR in providing a user-friendly and up-to-date website.

Most internet browsers automatically accept cookies. However, when you access our website, we ask for your consent to the technically unnecessary cookies we use, especially when using third-party cookies for marketing purposes. You can configure your preferred settings using the corresponding buttons in the cookie banner. Details on the services and data processing associated with the individual cookies can be found within the cookie banner and in the following sections of this privacy policy. For retargeting and banner advertising, we use third-party services that place cookies on our site. These providers are the following: Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA; https://www.facebook.com/about/privacy/

You may also be able to configure your browser so that no cookies are stored on your computer or so that a notification appears each time you receive a new cookie. The following pages explain how to configure the processing of cookies in selected browsers.

·       Google Chrome

·       Apple Safari

Deactivating cookies may result in you not being able to use all the features of our website.

Social Media

On our website we have included links to our profiles in the social networks of the following providers:

·       Meta Platforms Inc., 1601 S California Ave, Palo Alto, CA 94304, USA,

·       Instagram Inc. 1601 Willow Road, Menlo Park, CA 94025, USA.

If you click on the social network icons, you will be automatically redirected to the Kanela profiles on the respective network. This establishes a direct connection between your browser and the server of the respective social network. This informs the network that you visited our website using your IP address and clicked on the link.

If you click on a link to a network while logged into your user account with that network, the content of our website can be linked to your profile, allowing the network to directly associate your visit to our website with your account. If you want to prevent this, you should log out before clicking on the relevant links. A connection between your access to our website and your user account is always established when you log in to the respective network after clicking on the link. The respective provider is responsible for the associated data processing under data protection law. Please therefore note the information on the network's website.

The legal basis for any data processing attributed to us is our legitimate interest within the meaning of Art. 6 (1) (f) EU GDPR in the use and promotion of our social media profiles.

Social media plugins

On our website you can use social plugins from the following providers:

·       Meta Platforms Inc., 1601 S California Ave, Palo Alto, CA 94304, USA, Privacy Policy .

The domain olivelife.ch uses social plugins to make it easier for you to share content from our website. These social plugins help us increase the visibility of our content on social networks and thus contribute to improved marketing.

The plugins are deactivated by default on our websites and therefore do not send any data to the social networks simply by visiting a website on the olivelife.ch domain. To increase data protection, we have integrated the plugins in such a way that a connection to the network servers is not automatically established. Only when you activate the plugins and thereby consent to data transmission and further processing by the social network providers does your browser establish a direct connection to the servers of the respective social network.

The content of the plugin is transmitted directly from the social network to your browser, which then integrates it into the website. This informs the respective provider that your browser has accessed the corresponding page of our website, even if you do not have an account with this social network or are not currently logged in. This information (including your IP address) is transmitted from your browser directly to a server of the provider (usually in the USA) and stored there. We have no influence on the scope of the data that the provider collects with the plugin; however, from a data protection perspective, we can be considered jointly responsible with the providers to a certain extent.

If you are logged in to the social network, it can assign your visit to our website olivelife.ch directly to your user account. If you interact with the plugins, the corresponding information is also transmitted directly to a server of the provider and stored there. The information (e.g. that you like a product from olivelife.ch) may also be published on the social network and possibly displayed to other users of the social network. The provider of the social network may use this information for the purpose of placing advertisements and tailoring the respective offering to meet your needs. For this purpose, usage, interest and relationship profiles may be created, e.g. to evaluate your use of our website with regard to the advertisements displayed to you on the social network, to inform other users about your activities on our website and to provide other services associated with the use of the social network. The purpose and scope of the data collection and the further processing and use of the data by the providers of the social networks as well as your rights in this regard and setting options to protect your privacy can be found directly in the data protection information of the respective provider.

If you do not want the social network provider to assign the data collected via our website to your user account, you must log out of the social network before activating the plug-in. Your consent within the meaning of Art. 6 (1) (a) of the EU GDPR forms the legal basis for the data processing described. You can revoke your consent at any time by notifying the plug-in provider of your revocation in accordance with the information in their privacy policy.

Data protection and data security

olivelife.ch uses appropriate technical and organizational security measures to protect your personal data stored with us against loss and unlawful processing, particularly unauthorized access by third parties. Our employees and the service providers we commission are obligated to maintain confidentiality and data protection. Furthermore, these individuals are only granted access to personal data to the extent necessary to perform their duties.

The security measures of olivelife.ch are continually adapted in line with technological developments. However, the transmission of information via the internet and electronic means of communication always involves certain security risks, and we cannot provide absolute guarantees for the security of information transmitted in this way.

Log file data (log files)

When you visit our website, the olivelife.ch servers temporarily store each access in a log file. The following data is collected without your intervention and stored by us until it is automatically deleted:

·       the IP address of the requesting computer,

·       the date and time of access,

·       the name and URL of the retrieved file,

·       the website from which access was made, including the search term used, if applicable,

·       the operating system of your computer and the browser you use (including type, version and language settings),

·       Device type in case of access via mobile phones,

·       the city or region from which access was made,

·       the name of your Internet access provider.

This data is collected and processed for the purpose of enabling the use of our website (establishing a connection), ensuring long-term system security and stability, and for error and performance analysis, enabling us to optimize our website.

In the event of an attack on the website's network infrastructure or if there is suspicion of other unauthorized or abusive use of the website, the IP address and other data will be evaluated for investigation and defense purposes and, if necessary, used in criminal proceedings to identify and take civil and criminal action against the users concerned.

Our legitimate interest in data processing for the purposes described above lies in Art. 6 (1) (f) EU GDPR.

Finally, when you visit our website, we use cookies, as well as applications and tools that rely on cookies. In this context, the data described here may also be processed. Further information on this can be found in the following section.

Owner of the data collection

The owner of the data collection is olivelife.ch.

Your rights

Provided the legal requirements are met, you as a data subject have the following rights:

Right to information : You have the right to request access to your personal data stored by us at any time, free of charge, when we process it. This gives you the opportunity to check which personal data we process about you and that we use it in accordance with applicable data protection regulations.

Right to rectification : You have the right to have inaccurate or incomplete personal data rectified and to be informed of the rectification. In this case, we will inform the recipients of the data concerned of the adjustments made, unless doing so is impossible or involves disproportionate effort.

Right to erasure : You have the right to have your personal data erased under certain circumstances. In individual cases, particularly in cases of statutory retention periods, the right to erasure may be excluded. In this case, blocking the data may replace deletion under certain conditions.

Right to restriction of processing : You have the right to request that the processing of your personal data be restricted.

Right to data portability : You have the right to receive from us the personal data you have provided to us free of charge in a readable format.

Right of objection : You can object to data processing at any time, in particular for data processing in connection with direct advertising (e.g. advertising emails).

Right of withdrawal : You generally have the right to withdraw your consent at any time. However, processing activities based on your consent in the past will not become unlawful as a result of your withdrawal.

To exercise these rights, please send us an email to the following address:

info@olivelife.ch

Right to lodge a complaint : You have the right to lodge a complaint with a competent supervisory authority, e.g. against the way in which your personal data is processed.

External links

External links may contain content from our websites. olivelife.ch is not responsible for the content and privacy policies of those websites you access via these links. Please refer to the external websites for information about their privacy practices.